We provide a 100% guarantee that your order will be crafted by hand to your exact requirements. Our vision is to ensure all of our customers are not just satisfied, but thrilled with their purchase, and leave with a piece that they will love and cherish forever. We endeavor to ensure every customer is completely satisfied with their purchase and we are thrilled with the customer feedback that we receive. However, if for any reason you are not completely satisfied with your purchase, we will, of course, do all we possibly can to rectify the situation. For further information, please see our sections on ‘Returns’ for further information.